Where are you shipping from?
We will be shipping from California, USA!
What is your processing time?
Order processing can range from 3-10 business days.
Do you ship internationally?
Yes! :D To provide you with the cheapest tracked option, we use a third-party shipping service called Asendia to ship international packages.
We can ship to most major countries. However, there is a high chance that we will not be able to ship to the countries listed in this link: USPS Restrictions (used as a reference since Asendia does not have a specific list). If you would like us to check with Asendia to see if they ship to your specific country, please contact us through the Contact page or send us an email at [email protected].
For UK and EU addresses, please refer to our “UK & EU Shipping” tab.
Do you combine shipping?
Domestic (USA):
Yes, but only for certain orders! We do not allow pre-orders and in-hand pin orders to be combined. However, we do combine shipping for an in-hand item and another in-hand item. We can also combine shipping for a preorder item and another preorder item, as long as the preorders are less than one month apart. Please understand that we do not want to hold items for too long due to the lack of space.
International:
Yes, we combine shipping for all orders! If you order an in-hand item with a preorder item, please keep in mind that your order will not ship until all items have arrived.
How to fill out the form:
If you would like to send 2+ orders to one address, please fill out "Combine Order Form" form linked below.
For example: If you and a friend each make an order, we can ship both orders to the same address.
Be sure to include:
- Names for the orders
- Order number
- Where you want them shipped
- Who to refund shipping to
Combine Shipping Form:
If you would like to combine shipping, please fill out our “Combine Order Form” Google Form.
Can I change the address for my order(s)?
Yes! Just fill out our “Address Change” Google Form and we’ll update your shipping address. Please fill out this form as soon as possible as we cannot make any changes after the order has been shipped.
Do you provide insurance?
Yes! Please add on to your current order using the “Add-on: Order Insurance” listing. All add-ons will insure orders up to $100. For orders more than $100, please refer to the information on the listing. There will be two options to choose from based on your location:
- Domestic (USA): $0.80 USD
- International: $1.35 USD
We use a third-party shipping service to provide insurance for your packages. For more information, please refer to this link: Shipping Insurance Terms and Conditions. In order to file a claim, please contact us by replying to your order confirmation email or through the Contact page.
Do you provide tracking?
Yes! All orders will come with a USPS tracking number. After your shipping label has been printed, you will receive an email with your tracking number.
For international orders, please note that tracking may be delayed or may not update at all after your order has crossed the border.
Estimated delivery time?
*Due to COVID-19, these times may be delayed. These times do not include manufacturing and processing times. Please order with caution!
United States (domestic): 3–7 business days
Canada: 2–4 weeks
International: 3–9 weeks
My package was marked as delivered but I did not actually receive it. What should I do? (This is a different situation from lost packages. For lost packages, please see the next question.)
Please wait a few days to see if your local post office misplaced your package. Also, contact your post office to search for your missing package. If your package is still not found by then, then please reply to your order confirmation email describing your situation. We will send out a replacement while supplies last. If there are no more pins left for replacements or your replacement gets lost in transit, we will offer you a discount on your next order or offer early access to a future drop.
NOTE: MAX 2 REPLACEMENTS PER CUSTOMER FOR THIS TYPE OF SITUATION (Meaning, if this situation happens more than 2 times, you will be unable to get a replacement for the third time).
DISCOUNTS AND EARLY ACCESS CAN ONLY BE REDEEMED BY THE CUSTOMER WHO PLACED THE ORDER.
(Please do not share it with your friends or family.)
My package has been shipped, as proven by the shipping number. However, it is lost because it has never been delivered or marked as delivered. What should I do?
We always recommend buying additional insurance on your orders (under the listing “Add-on: Order Insurance”). If you purchased insurance, please contact us by replying to your order confirmation email or through the Contact page so we can file an insurance claim for you. If you did not purchase insurance, we cannot do anything to assist you as it is out of our control. We apologize for the inconvenience.
However, we understand the disappointment of not receiving a package after so long. So, to make up for it, we will offer a small discount and early access to a future drop. In order to redeem this offer, please contact us after we have filed your insurance claim. Once we have confirmed your email, we will send you a one-time discount code and determine which drop you want to use your early access on.
NOTE: MAX 2 OFFERS PER CUSTOMER FOR THIS TYPE OF SITUATION. (Meaning, if this situation happens more than 2 times, you will be unable to get a discount and early access for the third time.)
DISCOUNTS AND EARLY ACCESS CAN ONLY BE REDEEMED BY THE CUSTOMER WHO PLACED THE ORDER.
(Please do not share it with your friends or family.)
My package arrived damaged. What should I do?
Please refer to the answer above. We recommend buying additional insurance to protect your orders against lost and/or damaged packages!
My package arrived safely but with the incorrect item or grade. What should I do?
We apologize for the mix up! Please contact us within 15 days of delivery with photos and videos of the incorrect item.
If the email is regarding an incorrect grade for pins, then we will re-evaluate the pin based on our grading policy (refer to “Grading Policy” tab). If we agree that it is the incorrect grade, then we will refund you the difference in grade cost, OR you can send the pin back to the return address and we will give you a full refund. You will be responsible for the return shipping. If you prefer to get a replacement instead of a refund, we will send the replacement item with tracking information after the return makes it back to us. We will be responsible for the replacement shipping.
If the email is regarding an incorrect item, then please send the pin back to the return address. We will be responsible for the return shipping. After the return makes it back to us, we will send you the replacement item with tracking information. We will also be responsible for the replacement shipping. Thank you for being patient with us!
Contact us through the Contact page or send us an email at [email protected] if you have any further questions or inquiries.